Privacy Policy

1. Introduction

Welcome to ChowBenin. This Privacy Policy explains how ChowBenin Technologies ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our food delivery platform and services in Benin Republic.

By using ChowBenin, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

We collect information that you provide directly to us when using our services:

• Account Information: Full name, email address, and phone number
• Delivery Information: Delivery addresses and location data for order fulfillment
• Order History: Records of your past orders and restaurant preferences
• Favorites: Restaurants you've saved to your favorites list
• Payment Information: Payment details are processed securely through Paystack and are not stored on our servers

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your food orders
• Create and manage your account
• Communicate with you about orders, updates, and promotions
• Improve our services and user experience
• Analyze usage patterns through Google Analytics
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We share your information only with:

• Restaurant Partners: To fulfill your orders (name, delivery address, order details)
• Delivery Personnel: To complete deliveries (name, phone number, delivery address)
• Paystack: Our payment processor, for secure payment processing
• Google Analytics: For anonymized usage analytics to improve our services

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of promotional communications

To exercise these rights, please contact us at support@chowbenin.com.

8. Children's Privacy

ChowBenin is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns, please contact us: