Refund Policy
Last updated: December 19, 2025
1. Overview
At ChowBenin, we want you to be satisfied with every order. This Refund Policy explains when and how you can request a refund for your orders.
2. Refund Eligibility
You may be eligible for a refund in the following situations:
✓ Eligible for Refund
- Missing Items: If items from your order are missing, you will receive a refund for those specific items.
- Food Quality Issues: If the food received is spoiled, contaminated, or significantly different from what was ordered, and you can provide evidence (photos), you may receive a refund.
- Order Not Delivered: If your order was not delivered at all, you will receive a full refund.
- Wrong Order: If you received a completely different order than what you placed.
✗ Not Eligible for Refund
- Change of mind after the order has been confirmed
- Incorrect delivery address provided by you
- You were unavailable to receive the delivery
- Taste preferences (e.g., "I didn't like how it tasted")
- Requests made after the 2-hour refund window
- Fraudulent or false claims
3. Refund Request Timeframe
⏰ You must request a refund within 2 hours of receiving your order.
Refund requests made after this 2-hour window will not be processed unless there are exceptional circumstances.
4. How to Request a Refund
To request a refund:
- Contact us via email at support@chowbenin.com
- Include your order number and the reason for the refund request
- Attach photos as evidence if applicable (e.g., missing items, food quality issues)
- Submit your request within the 2-hour window
5. Order Cancellation
You can cancel your order if:
- Unpaid Orders: Orders that have not been paid for can be cancelled at any time.
- Pending Confirmation: Orders that are still waiting for restaurant confirmation can be cancelled.
Once an order has been confirmed by the restaurant and is being prepared, it cannot be cancelled.
6. Refund Processing
Once your refund request is approved:
- Refunds will be processed to your original payment method
- Processing time may take 5-10 business days depending on your bank
- You will receive an email confirmation when the refund is processed
7. Partial Refunds
In cases where only some items are missing or have issues, we will issue a partial refund for those specific items. Delivery and service fees may or may not be refunded depending on the nature of the issue.
8. Contact Us
For questions or concerns, please contact us:
ChowBenin Technologies
7, Oladapo Street, Agbede Olosugbo
Nigeria